Refund Policy

Transparent and straightforward refund terms for your convenience

Introduction

At TerraPaperLine, we recognize that plans can change, so we're committed to maintaining clear and honest refund guidelines. Here, you'll find the criteria under which refunds are granted for our yacht charter services.

Before confirming your reservation, please review this policy thoroughly. By reserving a charter with TerraPaperLine, you are confirming your consent to these refund conditions.

Standard Cancellation and Refund Framework

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Full reimbursement minus administrative charges

Reimbursement Period: 5-7 working days

Administrative cost: €50 for card refunds

Prerequisites: Must be formally requested by email or contact

Between 24 and 72 Hours Before Charter

50% Refund

Qualified for: Half of the total charter expense

Reimbursement Period: 7-10 working days

Administrative charge: €25 subtracted from the reimbursement

Prerequisites: Acceptable justification needed; service charges apply

Under 24 Hours Prior to Charter

No Refund

Qualified for: No reimbursement will be provided

Exceptions: Situations of urgency may be taken into account

Alternative: A credit for chartering may be offered at the discretion of the management

Prerequisites: Official documents are necessary for urgent requests

Cancellations Due to Weather

Our Commitment to Safety in Weather Conditions

Your safety is of utmost importance. In the event that our seasoned captain determines weather circumstances to be unsafe for your charter, you will be provided with these options:

  • Complete Refund: Given if rescheduling isn't feasible
  • Rearrangement: You may move your charter to an upcoming available slot at no additional charge
  • Charter Credit: Issued and valid for one year from your original booking date

Method for Weather Evaluation

We implement the following in our weather analysis:

  • Evaluation of wind velocity and direction
  • Assessment of wave magnitude and sea conditions
  • Forecasting of visibility and rainfall
  • Marine advisories and Coastal Guard warnings
  • Safety appraisal from a professional captain

Timeline for Decision: Determinations on weather-related cancellations are made no less than 4 hours prior to the set off time.

Refunds in the Event of Medical Emergencies

Emergent Situations

We are aware that unforeseen medical situations may arise. These are instances that might be considered for a special refund procedure:

  • Unexpected illness or injury necessitating hospital admission
  • Passing of a member within the close family circle
  • Sudden calls to military duty
  • Summons to court or jury service
  • Catastrophic events impacting travel plans

Documentation Needed

To address requests for urgent refunds, please furnish us with:

  • Proof of medical care or hospital records
  • Certificate of death (where relevant)
  • Proof of military directives
  • Notice of court appearance or duty to jury
  • Travel cautions or announcements of an emergency

Refund Processing: Emergent reimbursement claims are addressed within 3-5 working days upon submission of appropriate proof.

Cancellations due to Operational Issues

Technical Failures

In the case that your designated vessel encounters insurmountable technical issues:

  • Substitute Vessel: We will attempt to secure a similar replacement
  • Complete Refund: Offered when no satisfactory substitution is available
  • Partial Refund: Provided in case the replacement vessel comes at a different rate
  • Additional Compensation: Extra reimbursement may be considered to apologize for any inconvenience

Unavailability of Crew

In the uncommon event that our certified crew cannot partake:

  • Efforts will be made to arrange alternate crew members
  • Full reimbursement if the charter is unable to proceed
  • Rescheduling at no extra charge

Execution of Refund Payments

Mode of Payment

Reimbursements are carried out via the same method employed for the original payment:

  • Credit Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Cheque: 3-5 working days

Associated Fees for Processing

Credit Card Transactions

€50 charge for cancellations that exceed 72 hours notice

Bank Transfer Costs

€25 charge for all bank transfer refunds

International Transaction Costs

Supplementary charges could apply for international operations

Issuance of Charter Credits

Scenarios for Credit Allocation

In certain cases, credits for chartering may be proposed as an alternative to repayment:

  • Last-minute cancellations (under 24 hours)
  • Cancellations due to adverse weather
  • Voluntary requests to defer booking
  • Disruptions caused by operational factors

Credit Conditions

  • Validity Span: Active for one year from the date of issuance
  • Transfer Conditions: Credits cannot be passed to other individuals
  • Worth: Full value of the charter (void of handling fees)
  • Application: Redeemable for any available charter booking
  • Expiration: No extensions past the 12-month limit

Compensation for Incomplete Services

Service Disruptions

If your charter experiences interruptions or is shortened by factors within our control:

  • Reimbursement proportional to the unused duration
  • A voucher for a future charter equivalent in value
  • Complimentary services or improvements

Interruptions Attributable to Guest Actions

If a charter is ended earlier due to guest behavior or nonadherence to safety protocols:

  • No repayment for the portion not utilized
  • Full payment obligation still stands
  • Extra costs may be incurred

Settlement of Disputes

Should there be a disagreement over a refund evaluation, one may:

  • Inquire for a reassessment by our administrative team
  • Hand over further proof or records
  • Seek intervention from consumer protection entities
  • Consider lawful options as permitted by law

Procedures on How to Apply for a Refund

Step 1: Reach Out

To initiate a refund, reach out via:

Step 2: Submit Details

Enclose the following in your application:

  • Confirmation code of your booking
  • Date and time of your charter
  • Cancellation grounds
  • Any supporting evidence (if relevant)
  • Chosen method for refund

Step 3: Assessment and Execution

Our staff will acknowledge your claim within a day, weigh it against the stipulated terms herein, relay the outcome within two days, and administer the validated refunds according to these timeframes.

Key Remarks

  • All applications for refunds need to be articulated in writing
  • Refunds are carried out in € regardless of the currency used for payment
  • It is highly recommended to acquire travel insurance
  • This document can be updated given notice of 30 days
  • Repayments are subject to prevailing taxes and regulations

Contact Details

Please get in touch concerning refund queries or to submit a request:

Refunds Department
TerraPaperLine Marine Services Ltd.
Marina Point
Nice 06300
France

Phone: +33 4 93 00 00 00
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Updated Last: August 23, 2026

This refund directive is framed to be equitable and transparent. We encourage you to scrutinize these conditions with care before making a reservation and reach out should you have inquiries.