Privacy Policy

1. Introduction

TerraPaperLine ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our website terrapaperline.sbs or utilize our yacht charter services.

By availing of our services, you are agreeing to the data practices detailed in this policy. This policy adheres to privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information is gathered directly from you when you voluntarily provide it by:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Engaging in surveys or promotional events

The types of information collected may include:

• Your name and contact details (such as email, telephone number, address)
• Billing details (securely processed through third-party systems)
• Preferences and requirements for your charter
• Emergency contacts
• Any dietary needs or health information (if you choose to provide them)

2.2 Information Collected Automatically

Automatically collected data upon visiting our website includes:

• IP addresses and location details
• Browser specification and version
• Details of page visits and duration of site usage
• Sites of origin
• Specifications of your device (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Cookies and comparable tracking technologies are utilized to improve your experience on our site. They enable us to:

• Store your preferences
• Assess and enhance site performance and usage
• Deliver tailored content
• Optimize our services

Cookies preferences can be managed via your browser settings or our cookie consent mechanism.

3. Utilization of Your Data

Purposes for using the collected data encompass:

• Providing Services: Fulfilling yacht charter services, processing reservations, and keeping you informed about your booking
• User Support: Addressing your queries and offering support
• Transaction Management: Handling payments and invoice-related tasks
• Ensuring Safety: Guaranteeing safe operations and safeguarding against deceitful activities
• Promotion: Sending you offers and news if you permit us
• Site Advancement: Reviewing usage data and enhancing our website's functionality
• Regulatory Adherence: Complying with the laws and legal mandates

4. Distribution and Disclosure of Information

Your personal data is never sold, exchanged, or leased to third parties. Exceptions to sharing your information include:

4.1 External Service Providers

Information may be disclosed to reputable third-party providers who aid us in: payment processing; web hosting and upkeep; email campaigns; analytics and performance tracking; user assistance.

4.2 Legal Obligations

Disclosure of your data may occur if mandated by law or in response to legal proceedings, judicial orders, urgent situations, or inquiries into suspected unlawful activities or fraud.

4.3 Business Changes

If a business sale, merger, or asset acquisition occurs, your data may be transferred as a segment of the deal.

5. Security of Data

Technical and organizational safeguards are in place to shield your personal data from unauthorized access, alteration, or destruction. These include encryption, secure servers, access regulation, consistent evaluations, and training for our staff.

Although we strive to ensure the security of your data, no internet transmission or electronic storage method is absolutely secure. Thus, we cannot promise complete security for your information.

6. Retention of Data

Your personal data is retained only for the time necessary to satisfy the reasons for which it was collected or as stipulated by law. Typical retention periods are:

• Charter reservations: 7 years (for tax and legal reasons)
• Marketing interactions: until you choose to unsubscribe or request deletion
• Web analytics data: 26 months
• User service interactions: 3 years from last communication

7. Your Rights and Preferences

You have certain rights with respect to your data, including the right to access, correct, or delete it, as well as data portability, the option to decline marketing communications, and control over cookies. To exercise these rights, get in contact with us using the provided details.

8. Services by Third Parties

8.1 Google Analytics

Google Analytics is deployed for analyzing our site usage. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may contain links to social media platforms, which adhere to their respective privacy policies.

8.3 Transaction Processors

Third-party processors, which comply with PCI DSS standards, handle payment processing.

9. International Transfer of Data

Your data may be processed in countries outside of France. We enforce safeguards consistent with applicable data protection laws.

10. Privacy of Minors

Our services are not aimed at children below the age of 13, and we do not intentionally collect data from them. If you suspect that a child has provided us with their data, contact us promptly.

11. Updates to This Privacy Policy

This Privacy Policy may be updated to mirror changes in our practices or legal mandates. Notice of the updated policy will be provided by posting on our site, emailing registered users, or presenting a notice on our site. Continued use after the updated policy's effective date means you accept the changes.

12. Contacting Us

For any inquiries regarding this Privacy Policy or our data handling practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We comply with Google Ads user consent policy. Cookie and tracking preferences can be modified at any time via our cookie settings portal.